Return Conditions To be eligible for a return, your item must meet the following criteria:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be requested within 14 days of receiving your order.
- The product must be returned with all accompanying accessories and manuals that were originally supplied with the purchase.
Please note that some products may not be eligible for return due to hygiene reasons, such as personal care products or products that have been in contact with food.
Return Process If you wish to return a product, please contact our customer service to request a return. Make sure to include your order number and the reason for the return. Our customer service team will provide you with further instructions and a return label if necessary.
Once we have received and inspected your returned item, we will proceed with the refund of the purchase amount. Please note that returns are subject to inspection, and any damage to the returned item may affect the amount refunded.
Return Costs The costs for returning an item are at your own expense, unless the return is due to an error on our part (for example, an incorrect or defective item). In such cases, we will reimburse the return costs.
Refund Policy Once your return has been received and processed, the refunded amount will be credited back to the original payment method used for the purchase. Please note that it may take several days for the refund to appear in your account, depending on the processing time of your bank or credit card company.
We aim to handle your return as quickly and smoothly as possible, allowing you to shop with confidence. If you have any questions about our return policy, please feel free to contact our customer service. We are happy to assist you.